Frequently Asked Questions
Welcome to Wahl Pet Care Shop’s FAQ section! As professional-grade suppliers of pet grooming products, we’re committed to providing clear information to help you shop with confidence. Below you’ll find answers to common questions about our products, shipping, payments, and more.
Product Questions
What types of pet grooming products do you offer?
We specialize in professional-grade pet grooming supplies including:
- Grooming tools (clippers, combs, dematters, hand stripping tools)
- Coat care products (shampoos, conditioners, colognes)
- Grooming accessories (aprons, gloves, bands, bow ties)
- Educational materials (books & DVDs)
- Salon maintenance supplies (cleaning products, bath accessories)
Are your grooming products suitable for professional use?
Absolutely! We specifically curate our selection for professional groomers who demand high-performance tools and products. Many items in our catalog are the same products used in top grooming salons worldwide.
Do you carry battery-operated grooming equipment?
Yes, we offer professional-grade battery-operated clippers and trimmers. These are safely packaged according to international shipping regulations when sent to our global customers.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods tailored for grooming professionals:
- Standard Shipping ($12.95 USD) via DHL/FedEx: 10-15 business days after dispatch (recommended for urgent needs)
- Free Economy Shipping via EMS: 15-25 business days after dispatch (for orders over $50 USD, ideal for planned inventory restocks)
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your package ships.
Do you ship internationally?
Yes, we ship globally except to some Asian and remote regions. Please note:
- Customs fees may apply in your country (not included in shipping costs)
- Some grooming products may have import restrictions in certain regions
- Delivery estimates may vary slightly during peak seasons
Can I upgrade my shipping after placing an order?
If your order hasn’t yet processed, contact us immediately at [email protected] and we’ll do our best to accommodate your request (additional charges will apply).
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions to ensure your payment information remains secure.
Can I cancel or modify my order?
You may request order modifications or cancellations within 24 hours of placing your order, provided it hasn’t entered the processing stage. Contact our support team immediately at [email protected].
Returns & Exchanges
What is your return policy?
If any item doesn’t meet your professional standards, you may return it within 15 days of delivery for a refund or exchange. Please contact our Maryland-based support team at [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our Maryland-based support team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What should I do if my shipment is delayed?
While rare, delays can occur. We monitor all shipments and will proactively contact you if we anticipate significant delays to your grooming supplies. For peace of mind during busy seasons, we recommend placing orders 3-4 weeks in advance.
Professional Tip: Use our order tracking system to plan your inventory and ensure you never run out of essential grooming supplies during peak business periods.
At Wahl Pet Care Shop, we’re committed to delivering more than products – we deliver peace of mind for professionals who demand reliability.