Returns & Exchanges Policy

At Wahl Pet Care Shop, we stand behind our professional grooming products and want you to be completely satisfied with your purchase. This policy outlines our straightforward returns process for grooming professionals worldwide.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original packaging, and in resalable condition
  • Return must be initiated within 15 days of receiving your order
  • Original proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following professional grooming products cannot be returned:

  • Opened bottles of Colognes or Conditioners
  • Used Combs, Clippers, or Dematters
  • Opened containers of Chalk & Powder
  • Books & DVDs with removed shrink-wrap

Return Process

Follow these simple steps to return your professional grooming products:

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Dear Wahl Pet Care Shop Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [Product Name] Quantity: [Quantity] Reason for Return: [Reason – e.g., Wrong Item, Damaged, etc.] Please advise on the return shipping process. Best regards, [Your Full Name] [Your Business Name (if applicable)] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, you’ll receive:

  • Return authorization number (RMA)
  • Return shipping instructions
  • International customs documentation if applicable

Step 3: Ship Your Return

Package your items securely with the RMA number clearly visible. We recommend using a trackable shipping service as Wahl Pet Care Shop is not responsible for return shipments until we receive them.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Original shipping costs are non-refundable
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • International refunds may take 7-10 additional days to appear in your account

Exchange Process

For exchanges of professional grooming equipment:

  1. Follow the same return process above
  2. Clearly indicate you’d like an exchange and specify the replacement item
  3. We’ll ship the replacement once the return is received
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive damaged or incorrect professional grooming products:

  • Contact us within 3 days of delivery
  • Include photos of the damaged item(s) and packaging
  • We’ll arrange for a replacement or refund at no additional cost

International Returns Note

For our professional clients outside the United States:

  • You are responsible for any customs duties or taxes on returned items
  • Mark the package as “RETURNED GOODS” to avoid additional charges
  • Use our provided customs documentation to simplify the process

Questions?

Our professional grooming product specialists are happy to assist with any return questions:

Email: [email protected]
Mail: Wahl Pet Care Shop, 1642 Fendall Court, Crofton, MD 21114 USA

Last Updated: [Insert Date]